Returns & Refund Policy

At RETAIL TECHNOLOGY SOLUTIONS, we want you to be completely happy with your purchase. If you're not satisfied, we're here to make returns and refunds as easy as possible.

---

✅ Return Eligibility

We accept returns within 30 days of delivery if:

The item is unworn, unwashed, and in original condition

All tags are still attached

You have proof of purchase (order confirmation or receipt)

---

❌ Items That Can’t Be Returned

We do not accept returns for:

Items marked Final Sale

Underwear or intimate apparel (for hygiene reasons)

Used, damaged, or washed items

Returns requested after 30 days

---

🔄 Exchanges

We don’t offer direct exchanges.
If you need a different size or style, please return your item for a refund and place a new order.

---

💸 Refunds

Once we receive and inspect your returned item:

We’ll process your refund to the original payment method

It may take 5–10 business days to appear in your account

You’ll receive an email confirmation when your refund is complete

Note: Original shipping fees (if any) are non-refundable

---

🚚 How to Return an Item

. Email us at sales@rtaltech.us with:

. Your order number

. Item(s) you’d like to return

. Reason for the return

. We’ll reply with return instructions and the return address.

. Pack the item securely and send it using a trackable service.
Customers are responsible for return shipping costs, unless the item was incorrect or faulty.

---

⚠️ Damaged or Incorrect Items

If you receive a damaged, defective, or wrong item:

Email us at sales@rtaltech.us within 7 days of delivery

Include your order number and clear photos of the issue

We’ll arrange a free return or replacement at no cost to you

---

📬 Contact Us

If you have any questions about your return, we're happy to help:

📧 Email: sales@rtaltech.us
📞 Phone: 0345 947 8963
🏢 Address: Suite 301, Stanmore Business and Innovation Centre, Howard Road, Stanmore, Middlesex, England, HA7 1FW